I'm a pretty loyal Addition-elle customer. I've been shopping at your store since I was about 15-16 years old. I'm now 31.
Like all larger woman, I've gone up and down in size over the years. Due to health reasons, I've sadly gone up again. I'm now a size XX(I'm so not sharing this with the internet!), sometimes tall, sometimes regular length, depending on the style.
A few weekends ago I went into your Toronto store looking to buy a new pair of pants. I desperately needed a pair that fit. I'd looked on your website, and you had LOTS of styles that went up to my size, so I was in high hopes I'd find something.
I looked at EVERY SINGE PAIR of pants in your Toronto 'flagship' store, and found ZERO, that's right, ZERO pairs of pants in my size and length. There was ONE pair of XX size Tall jeans, but they were about two inches too long for me. 85% of the pants in the store were size 18 and under. There were only a handful of pants above that. I felt so dejected. I mean, if I can't find pants at a store that claims to be for plus size women, where the hell am I going to find clothes to fit me?! If Addittion-elle is telling me that 14-18 is plus size, what the heck am I? I felt so alone and alienated, and betrayed really. Addition-elle, over the years, has been the only store where I didn't feel like a freak for being so large, and now to learn your Toronto store no longer stocks my size?? Heartbreaking! I nearly cried.
Also, I need to say, I spent about an hour in your store searching the racks, and NOT ONE SINGE EMPLOYEE came up to me and asked me if I needed help. I stood in front of the dressing rooms for 15 minutes waiting to be let in to try on the pants that were one size down from my size (all I could find) that I'd picked out in desperation, and NO ONE even looked my way. I ended up letting myself in!
I, thankfully, grew up in Hamilton and knew about your Addition-elle/Penningtons superstore on Queenston road - my all time favourite store to shop in. I went all the way to Hamilton, a two hour trip one way to the store for me, thank you very much, to find pants. There I found MANY pairs of pants in my size. I found helpful employees that asked if I needed help, started me a room, checked up on me, and encouraged me to tell you my story. I ended up buying a whole outfit, that looks great, and made me feel good about myself again. More of your stores should be like the Queenston Rd Store! They have a wonderful selection of sizes, and employees that genuinely care about their customers and the good name of your store/brand.